Benefits from using our service

Efficient service

Time saved

You do not have to persuade different builders to provide quotes, deal with the insurer, loss adjusters if they are appointed, surveyors, claims technicians and various trades people on the job. There is only one point of contact with our office and a person dedicated to the claim is assigned to deal with it throughout from notification to the point when all building works have been signed off.

You're in good hands

Experience and professionalism

We are regulated and authorised by the FCA – just as your insurer will be. We will ensure that all damage for which insurers have liability under the policy terms is properly identified and reported to insurers without any corners being cut. Our professionalism and knowledge is respected by insurers and loss adjusters alike which means we are effective in arguing what should and should not be included by insurers in any claim.

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Better resolution

Fewer claims refused

We don’t charge for our time and only make money when your claim is approved. So we only take on claims which we know will succeed. We spend time validating each claim taking into account our site inspection notes and careful review of your insurance cover. It is hence very unlikely that a claim we present to insurers will be repudiated (refused). The clear fact is that less than 0.5% of claims we have presented have ever been repudiated.

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Detailed update at each stage

We have meticulous record-keeping and all correspondences with you, your insurers and loss adjusters are noted so are able to tell you exactly what is going on with the claim at any stage pre-settlement and while works are in progress.

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We remove the headache

Less hassle for you

With our FCA Regulated Claims team, you are in experienced hands. The hours we put into a claim and the type of service we are able to provide will ensure you are happy with the result. We are proud to say that in all these years we have never had once complaint upheld against us by the Regulator and we are delighted to have serviced many repeat clients.

Quicker resolution

Shorter claim life cycle

Clearly, as a owner your time has to be spent on many things – not insurance claims. The longer a claim drags on the more frustrated you become. Our time is spent solely only on insurance claims and repairs. We are proactive with insurers and loss adjusters and have a rigorous follow up procedure to settlement. Typically our average time from notification to settlement of a claim is 3-4 weeks. We start drying / restoration cleaning and or reinstatement within 48 hours of settlement and will typically take 2-4 weeks to complete works depending on the scope.


How we can help


Our business is property insurance claims – we do it each hour of every day and so we’ve become experts at it.


Our quotes are detailed and break each item down easily for insurers, which means your claim will move quickly.


It’s up to you and not up to insurers who does repairs at your property – insurers dont always explain that bit!


It’s your right to have a qualified company handle your insurance claim – the service we provide and our FCA registration allows you to appoint us.


We’re on your side to see you get what’s rightfully yours as part of the claim we don’t allow insurers to cut corners.


We negotiate with insurers and loss adjusters on prices often getting them to agree costs without additional quotes.


We start repairs and/or drying within 48 hours of the claim being agreed no matter how busy we are and that’s a promise!


Our tradesmen are vetted and insured. We cover all of London and we pride ourselves on our customer service, you have nothing to worry about!

Get in touch

Request a callback

Want more details about the services we offer? Our team are ready and waiting to deal with your enquiry 24 hours a day, 7 days a week. Simply call us us on 0203 011 2495 or fill in the enquiry form and we’ll call you back as soon as we can.