Need a full strip-out?
If you’ve had a flood (rather than a leak), possibly from a burst pipe or drain overflow, it’s vital to dry what’s beneath the floor finish. Unless pushed, insurers will try to save costs by trying to dry everything without strip-out. Where required, we will agree with insurers the costs for a full strip out of tiles, vinyl or wooden flooring before arranging drying equipment to be installed. This is important to prevent newly laid floors warping or carpets becoming mouldy and grout lines cracking if you’re putting tiles down. Remember we are working for you not your insurer.
A professional landlord had been referred to us by his insurance broker to assist with a flood at his property caused by an unknown source. Water had damaged walls and floors throughout the flat.
The client was worried that insurers would not process the claim as the source of the leak could not be found. He suspected that it could be an incoming water mains pipe buried in concrete in the cloakroom. At the same time since the leak was ongoing and the property was tenanted the landlord wanted to avoid a lot of destruction and inconvenience to tenants in trying to find the leak.
HOW WE HANDLED THE CLAIM
We recommended that the landlord instruct a company to do a non-destructive leak detection which would result in the pinpointing of the leak source without causing damage to floors and walls. We explained that as the landlord’s policy had trace and access cover the costs of leak detection would be covered by insurers. Meanwhile our surveyor reported costs of the resultant damage to us and we set up an appointment with the insurer’s loss adjusters to negotiate for the drying and repair costs. The result of leak detection was that the leak was identified as being a failed connection to the waste water pipe under the shower tray. As the waste assembly was inaccessible we had to negotiate with the adjuster for costs to completely remove the shower tray which also required removal of the screen and door. As the subfloor was concrete and as this absorbs a large amount of water we had to agree costs to install 3 sets of drying machines at the property prior to commencing repairs.
A leasehold owner of a flat in a council block had a large amount of water come through into her flat from a tenanted council flat upstairs. The ceilings and walls were soaked resulting in a high level of humidity throughout the property.
As the occupant upstairs was a council tenant, our client depended on the council property management to gain access and repair the leak. Our client’s flat was small and as the affected bedroom could not be used as it was too humid and a health hazard, she was worried as to how long he family would have to squeeze into the other rooms.
HOW WE HANDLED THE CLAIM
We reported the facts of the incident along with costs to repair 48 hours after attending the property. We also took a sample of the ceiling in order to carry out an asbestos test as the ceiling had an artex finish. Owing to the degree of saturation in the ceiling structure, insurers agreed with us that it was imperative to install drying machines into the property almost immediately. Prior to installation we ensured that the source of the leak was properly identified and rectified by the council. We stripped off the ceiling plaster, in the affected areas while drying was in process and after a drying certificate was issues a full redecoration to the room took place.
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