Damaged Floors

Damaged Floor
Quality replacement

Make your floor look new again

If your floor has been damaged by water we will ask insurers to always replace flooring with an equal quality and will always show you samples and get your approval before putting down the new floor. Also we will ask insurers to replace the whole floor area within a room and all neighbouring continuous areas. We never just patch-up the damaged bit and ignore the mismatch which would result between old and new.

Case Studies

  • Damaged Wooden Floors (Romford)
  • Damaged Bathroom Tiles (Streatham)
  • Stained Parquet Floors (Eltham)

INCIDENT

A flat had been reposessed and just prior to vacating, the occupant had caused malicious damage to the pipework resulting in a massive downpour into our client’s flat below. Extensive damage had been caused to the flooring, electrics and decorations in our client”s flat. The boiler had also stopped working.

CLIENT CONCERNS

The client who was a landlord was concerned as her tenant was in arrears at the property decided to leave adding to her financial worries. She wanted to ensure that insurers would agree her claim quickly and that repairs would be carried out as fast as possible so a new tenant could be put in place at the earliest.

HOW WE HANDLED THE CLAIM

After submitting a cost schedule to insurers for her repairs, within 5 days we arranged for a loss adjuster to meet with us at the property to go through the works we were proposing with a view to coming to a fast agreement over costs. We negotiated a slight reduction in our quote with the adjuster in order to obtain a quick settlement for our client as we knew she needed a fast response. We arranged for an electrical check and to have her heating checked. In addition to carrying out all necessary repairs we helped her obtain loss of rent from the insurer for the time the property was empty.

INCIDENT

A private landlord had contacted us saying that his tenant complained of floor tiles being loose in the shower room of his property. The tenant thought there was some kind of leak but was not sure as to where the water was coming from.

CLIENT CONCERNS

Our landlord, as with all landlords was very short of time as he was travelling and wanted us to liase with the tenant. He wanted us to diagnose the problem quickly so a repair could be arranged in time to avoid replacement of all floor tiles and the associated disruption which would be caused.

HOW WE HANDLED THE CLAIM

Initially we arranged for a leak detection in the area of the shower to determine whether the leak was from a waste pipe or the seals within the cubicle. The water was actually escaping from the seals around the cubicle doors as there was a small gap where the sealant had been missed.

However, as the flooring below the tiles had become saturated we applied to insurers to have the whole of the tiled floor lifted so the plywood base could be replaced with new. Initially insurers were reluctant to approve repairs as they said it was “a long term operating cause” as a result of worn seals. We disagreed with this and said that the seals were not worn but appeared to have failed in one particular spot causing an escape of water as a one time incident. As a result of our negotiation the claim was approved and we carried out all drying and repairs to the property without the tenant having to move out.

INCIDENT

An owner of a large semi-detached property had a leak from a washing machine feed pipe in his kitchen which had caused damage to an expensive parquet floor which had become stained beyond repair.

CLIENT CONCERNS

The client wanted to have his floor restored perfectly to pre-loss condition and was worried that insurers would not pay for a new floor. He was also concerned that the wooden base to the parquet blocks had become damaged and did not want the new floor laid over the damaged base.

HOW WE HANDLED THE CLAIM

Quite rightly, insurers asked if the damaged pieces of the floor could be replaced, the whole floor sanded down and re-varnished to avoid the cost of replacing with new flooring. We argued that if a section of floor were replaced there would be a colour mismatch as even if the whole floor was sanded down as the varnish would be absorbed differently into the new blocks compared with the old resulting in a very noticeable difference. A loss adjuster was appointed to attend the property and assess what we were saying and reported back to insurers with similar findings. The insurers eventually agreed to have the whole flooring replaced including the timber layer underneath. Needless to say the client was very happy with the result.

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